Help and contact
Do you have a question about Carolado, a problem with the app or a tip for us? Write to us or give us a call. Carolado is a service of KernelHost GmbH in Vienna.
Contact
Email: info@kernelhost.com
Phone: +43 650 8209883
Post: KernelHost GmbH, Schußwallgasse 5/9, 1050 Vienna, Austria
We reply in English and German. Please put “Carolado” in the subject and, if you have an account, state your username, your device and the app version (shown in the app under “About Carolado”). Never send us your password.
Frequently asked questions
What does Carolado cost?
Carolado is free: map, search, navigation with live traffic, community reports and speed limits. If you want more, you can take out Carolado Premium as an annual subscription in the app through the App Store or Google Play. Premium adds colour themes, the traffic forecast, offline maps and navigation without network. The store shows you the price before you buy.
Do I need an account?
No. You can use Carolado as a guest. You need an account if you want to take your settings, Premium and trust with you to several devices or reach higher trust levels.
Why does Carolado not show speed cameras or police reports for me?
Carolado only shows speed cameras, average speed checks and police reports in countries where this is permitted, so for example not in Switzerland and Liechtenstein. Near a border with such a country, they also stay off. In Germany, drivers must not use such warnings while driving; switch off “Fixed speed cameras” and “Police” in the settings there. More in the Terms of Use.
What does “Contribute trips” mean?
Carolado asks you once whether the app may send trip points during navigation. We use them to calculate traffic conditions and the traffic forecast, and your trust score grows with your trips. The points carry no name, and we do not evaluate the start and end of a trip. You can change your choice at any time in the settings under “Privacy”. Details are in the privacy policy.
How do I report something, and what is allowed?
Tap “Report” on the map and choose the type, for example traffic jam, accident, hazard or closure. Only report what you see yourself. False reports, insults and reports about alcohol or drug checkpoints are not allowed. Only operate the app while driving if it is safe and permitted, or use reporting by voice.
How do I flag a contribution or hide someone?
Tap the report or suggestion and choose “Flag” or “Hide”. You can block people in the friends function. You can also send notices of illegal content by email; we review them within 24 hours. More in the Terms of Use.
Can I plan a route without location access?
Yes. In the apps, you can choose a start point manually and plan a route from there. Carolado needs your location to navigate, report and vote.
How do I cancel Premium?
In the subscription settings of your Apple or Google account or in the app under “Manage subscription”. Deleting the app or your account does not end the subscription. Refunds are handled by Apple or Google.
Premium is missing after changing devices. What can I do?
Sign in with your account or tap “Restore purchases” on the Premium page. A subscription applies to up to 5 devices or accounts.
How do I delete my data or my account?
In the app under Profile with “Delete my data” or “Delete account”. All steps, including without the app, are on the page Delete account and data.
I found a security vulnerability.
Please write to us at info@kernelhost.com instead of exploiting it. Thank you!