Delete account and data
This page applies to the Carolado app by KernelHost GmbH for iPhone and Android and to the web version of Carolado. It explains how to delete your account and your data, what is deleted and what is kept for how long.
A Premium subscription does not end when you delete your account or the app. Cancel it first in the App Store or on Google Play, in the app under “Manage subscription”.
Delete in the app
This takes effect immediately and is the fastest way.
With an account:
- Open Carolado and go to your profile.
- Tap “Delete account”.
- Confirm with your password. If you only signed in with Apple or Google, you do not need a password.
Without an account (as a guest):
- Open Carolado and go to your profile.
- Tap “Delete my data” and confirm.
The app then creates a new random device ID. You can keep using Carolado as if you were new.
Delete without the app
With an account: Send an email to info@kernelhost.com with the subject “Carolado: delete account” and state your username. Please write from the email address confirmed in your account. So that nobody can have other people’s accounts deleted, we may ask you for a short confirmation. We delete the account within one month, usually much faster, and confirm the deletion by email.
Without an account: Without an account, we only know the check value of a random device ID that is stored only in your app. Without the app, we therefore cannot attribute any data to you. If you still have the app, use “Delete my data”. Otherwise your data expires on its own: device data after 400 days without use, most other data much sooner (reports 24 hours after they expire, trip points after 30 minutes at most).
What is deleted
- your account with username, email address, password hash and the link to Apple or Google; we revoke a sign-in with Apple at Apple,
- synced settings and places,
- device data with trust score and counters,
- your reports with their votes and your votes,
- your map suggestions that were not accepted,
- your flags and hidden users,
- friendships, requests, blocks you have set and your shared location,
- display name and guest name,
- tracks around closures, running trip points and daily values,
- Premium, purchase ID and the link to a subscription,
- device attestations and open email codes.
What is kept and for how long
| Data | How long |
|---|---|
| Accepted map suggestions (such as speed cameras and speed limits) | permanently as map data, without any link to you |
| Flags by others about your contributions | without any link to you, at most 365 days |
| Blocks that others have set against you | part of their data |
| Entry for a subscription from the store | without any link to you, until 400 days after the end of the term |
| Totals for traffic conditions and the traffic forecast | without any link to persons, up to 150 weeks |
| Logs with IP addresses, email addresses or check values | at most 14 days |
| Backups | at most eight weeks, then deleted automatically |
| Your messages to us, including the deletion request | for evidence, at most three years |
Apple or Google manage your purchase itself and your payment details; their terms apply.
Cancel a subscription
- iPhone: Settings, your name, “Subscriptions”, or apps.apple.com/account/subscriptions.
- Android: Google Play, profile picture, “Payments & subscriptions”, “Subscriptions”, or play.google.com/store/account/subscriptions.
More about your rights is in the privacy policy. We answer questions at info@kernelhost.com and +43 650 8209883.